Biological control (nematodes and adalia) are not eligible for return. The nematodes and adalia do not fall within the right of withdrawal due to the limited shelf life.
The nematodes Natural Enemies do not fall within the right of withdrawal because this concerns livestock with a limited shelf life. This is based on Article 10, paragraph 8 of our General Terms and Conditions.
In case of incorrect deliveries or damaged deliveries caused by John & Co, you are of course entitled to a return shipment. You can always contact our customer service for this.